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FREQUENTLY ASKED QUESTIONS

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Domestic Cleaning

What types of cleaning services do you offer?

We provide a wide range of cleaning services, including residential cleaning, commercial cleaning, deep cleaning, and customized cleaning solutions tailored to your specific needs. Whether it’s your home or office, we’ve got you covered.

Absolutely. We use eco-friendly and safe cleaning products that are effective yet gentle on your living environment. Your family and pets’ well-being is a top priority for us.

Getting a quote is easy! Simply click on the “Get a Free Quote” button on our website, fill out the form, and our team will promptly provide you with a personalized quote. You can also reach us by phone or email for assistance.

Yes, our cleaning professionals are highly trained and experienced in the industry. They undergo thorough training to ensure they meet our high standards of excellence. Your satisfaction is our guarantee.

You have the flexibility to choose between one-time cleaning services or recurring plans. We can accommodate your cleaning needs, whether it’s a special occasion or regular maintenance.

It’s not required to be present during the cleaning service. Many of our clients prefer to be present during the first cleaning to meet our team and discuss specific requirements. Afterward, you can choose to be present, provide access to your space, or use our keyless entry service.

Your security and privacy are paramount. Our team members undergo background checks, and we have strict confidentiality policies in place to safeguard your personal information.

How can I make a payment for your services?

If you have any more questions or concerns, don’t hesitate to get in touch with our customer service team. We’re available seven days a week and are here to assist you with all your cleaning-related inquiries.

Commercial Cleaning

What types of cleaning services do you offer?

We provide a wide range of cleaning services, including residential cleaning, commercial cleaning, deep cleaning, and customized cleaning solutions tailored to your specific needs. Whether it’s your home or office, we’ve got you covered.

Absolutely. We use eco-friendly and safe cleaning products that are effective yet gentle on your living environment. Your family and pets’ well-being is a top priority for us.

Getting a quote is easy! Simply click on the “Get a Free Quote” button on our website, fill out the form, and our team will promptly provide you with a personalized quote. You can also reach us by phone or email for assistance.

Yes, our cleaning professionals are highly trained and experienced in the industry. They undergo thorough training to ensure they meet our high standards of excellence. Your satisfaction is our guarantee.

You have the flexibility to choose between one-time cleaning services or recurring plans. We can accommodate your cleaning needs, whether it’s a special occasion or regular maintenance.

End of Tenancy Cleaning

How much advance notice should I provide for a cleaning appointment?
It’s best to provide as much notice as possible to secure our availability. However, we can accommodate short-notice requests if our team is available.

Ideally, the property should be empty, with the exception of the landlord’s furniture. In case of a few personal items, we can usually work around them.

We are open to using client-supplied products when desired. However, please note that we prioritize eco-friendly solutions and won’t use products harmful to the environment, pets, or humans.

The duration depends on the property’s size. We aim for efficient service without compromising quality. In general, planning for a full day is wise, though we often complete the clean more quickly.

Yes, we maintain substantial professional indemnity insurance to cover any unlikely damage during our work.

We offer a 24-hour satisfaction guarantee with our end of tenancy service. Any reported issues within this period will be rectified at no additional cost.

Oven Cleaning

Can you disassemble the oven for a thorough clean?

Yes, we will disassemble the oven whenever possible to ensure a thorough cleaning. However, please note that it might not be possible for sealed ovens.

We typically request a minimum of 24 hours’ notice to schedule and assign a professional oven cleaner. Same-day appointments may be available based on availability.

The duration varies based on the oven’s size and condition, usually ranging from 1 to 2 hours.

Yes, our cleaning process uses non-hazardous detergents. You can safely use the oven after running it empty for about 20 minutes post-cleaning.

We utilize professional, non-hazardous cleaning detergents for the safety of our clients and the environment.

We perform the cleaning on-site at your property, ensuring your supervision and satisfaction with the results. We do not remove the oven from your premises.

We thoroughly clean all four sides of the inside of the oven for a comprehensive clean.

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