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Privacy Policy

Spotless Pro Cleaning Services (“we”, “our”, “us”) is committed to protecting your personal data and ensuring your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Contact Details

Data Controller:

  • Company Name: Spotless Pro Cleaning Services
  • Registration Number: 09452541
  • Country of Operation: United Kingdom
  • Email Address: info@spotlessprocleaning.com
  • Phone Number: +447915047961
  • Postal Address: 7 hodgkin close London SE28 8NT

2. Customer Support:

Contact Us: info@spotlessprocleaning.com

3. What is Personal Data?

“Personal data” refers to any information that can identify an individual, either directly or indirectly. This includes details such as name, contact information, and other data specific to your identity.

4. Information We Collect

We process personal data when you:

  • Book Services: Through our website or other direct communication methods.
  • Subscribe to Newsletters: To receive updates and offers from us.
  • Complete Forms: Such as contact or inquiry forms on our website.
  • Provide Feedback: Via our website or direct contact channels.
  • Respond to Marketing: Communications from us.
  • Correspond: By telephone, post, or email.

Types of Data We Handle:

  • Email Address: Used for sending service confirmations, updates, and promotional offers. Data is kept for six years post-business relationship or until consent is withdrawn.
  • Home Address: Collected for service delivery purposes. Data is retained for six years post-contract termination or until consent is withdrawn.
  • Professional Details: When services are ordered by a company you represent. Retained for six years or until consent is withdrawn.
  • Photos/Images: Requested to provide accurate service quotes. Retained for up to three weeks.

5. Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of these external sites.

6. Cookies

We use cookies to improve your experience on our website. Cookies may be session-based (up to 30 minutes) or persistent (up to 12 months). You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

7. Data Storage and Security

Your personal data is stored and processed within the European Economic Area (EEA). We implement physical, technical, and organizational measures to protect your data from unauthorized access and processing.

8. Your Rights

Under UK GDPR, you have the following rights:

  • Right to be Forgotten: Request the deletion of your data. We will comply within one month, except where the data is required for contractual or legal reasons.
  • Right to Withdraw Consent: Withdraw your consent at any time; data not needed for other legal reasons will be erased promptly.
  • Right of Access: Obtain confirmation and details about personal data processing.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Restrict Processing: Limit processing under certain conditions.
  • Right to Data Portability: Retrieve and transmit your data to another controller if feasible.
  • Right to Object: Object to processing based on specific grounds.
  • Right to Lodge a Complaint: File a complaint with the Information Commissioner’s Office (ICO).

ICO Contact Details: www.ico.org.uk

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Please review this policy regularly.

10. Links to GDPR Regulations

For more information on GDPR, visit: GDPR Regulations

For questions or to exercise your rights, please contact us using the details provided above.

Have any questions: +447915047961